How to create JIRA task from only some emails that are received on my gmail account

Question

In my use case, I need to automatically create JIRA tasks from some of my received emails on my gmail account. The process needs to be automatic with no user input. I only want to create the tasks from specific emails (filtered by some conditions) and I don't want to forward (or upload in any way) any other emails than the ones in question for security reasons.

There are some sensitive emails received in my gmail inbox and those in any way cannot be stored anywhere else than in this inbox.

I need to use some rules to specify some of the JIRA issue fields. Basically I only need to filter "from" address " and "subject" to assign a predefined name to the JIRA issue. My use case are invoices. I have to manually create JIRA task for every invoice received in my gmail (I cannot change email address those invoices are being send to). I have to fill in a task name (based on the invoice), add the email attachment and assign the task to 1 person. I want to automate this process.

What is the best approach? All solutions I am finding online are based one way or another on setting up an incoming mail server in JIRA which I cannot do because of the security reasons.

Tomislav Tobijas · Answer

@Tinker Fadoua really?

I shared a personal experience that helped in a similar scenario, and I clearly mentioned its limitations, including the fact that it’s a third-party solution. I also explicitly invited others to offer native alternatives, if available.

This is a community forum. Sharing real-world experiences — including ones that go beyond native tools — is part of what makes these discussions valuable. It’s not against the rules to mention what actually worked in practice, especially when the native path isn’t straightforward or hasn’t been outlined yet.

If you have a native solution that fits the original ask (automation, no incoming mail handler, strict filtering, attachment support, etc.), I’m genuinely interested. Otherwise, I don’t see the harm in offering what’s worked — transparently and respectfully.

Tinker Fadoua · Answer

@Martin Jelínek

@Piyush Annadate _ACE Pune_  shared the best way to handle your use case.

Please let us know if you have any questions.

Best,

Fadoua

Tinker Fadoua · Answer

@Tomislav Tobijas

Helping the reporter has to be done using Atlassian native tools. Recommending them to use an Atlassian Marketplace is not the best practice here.

Reporter is asking for help to set an Automation Rule let's help him instead of suggesting an App.

All the best,

Fadoua