Automation rule runs successfully but does not update or set the value of Custom field

Question

Hi Team,

Please help me. I have two custom fields in JSM form. I wanted to show the sum of those two fields into the third custom field. As Indicated in the JSM Form screenshot.

customfield_10115 is for Price-1 and customfield_10116 is for Price-2

Below is the rule that I have written.  RecurringTotal28Days is the custom field where I want to set the total of above two custom fields {{#=}}{{issue.customfield_10115}} + {{issue.customfield_10116}} + 0 {{/}}

The Rule is running successful but it is not setting the value for RecurringTotal28Days field

below is the screenshot

The steps that I am following to check if the Value in the RecurringTotal28Days is getting set or not.

- Going to the Issue List

- Selecting an existing Issue to change it.

- Changing the Values of both Price 1 and Price 2 and submitting the Issue but the value for the Custom Field "Recurring Total" remains blank.

Requesting an urgent from all of you

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Rahul Mishra_dcrv3n · Answer

@Aaron Pavez _ServiceRocket_ Thank you so much. I worked when I created the New Issue using the JSM Form and after submission it showed me the sum. so half of my problem is resolved.

Earlier I was editing the already submitted issue, in that case the rules was running but it was NOT updating the value of the RecurringTotal28Days Custom field.

Can I create an Rule that can update the value of custom field RecurringTotal28Days linked to the form field ?

Thanks in Advancd

Aaron Pavez [ServiceRocket] · Answer

Hi @Rahul Mishra

Do you want to see the value in the form? Or in the custom field tied to the form field?

If it's the first, it can't be done in the form. just afterwards. The automation doesn't run till you create the work item.

If it's the second, make sure the custom field is the right one and the field that gets the sum is the custom field not the form field.

You can do it as they mention here:

https://community.atlassian.com/forums/Jira-questions/Using-Automation-to-Sum-multiple-custom-fields/qaq-p/1957161

Regards - Aaron

Rahul Mishra_dcrv3n · Answer

Even the RecurringTotal28Days is also the number field