Teams prompt when form edited

Scott Stubbs

Within our business we have a Teams chat (Admins) that is only used for a 'System Down' scenario. I have made an automation that a user can log this through our service desk, and then using Microsoft Teams Workflow a Teams message gets put into that chat outlining the details of the System Down.

Attached to the Teams message is the View in Jira message that takes you to the ticket, and the open-to-edit form. Is it possible to create an automation that when the form gets edited, that a notification can be sent into that same Teams chat to make everyone aware edits have been done.

Look forward to any replies,

Thanks!

Scott

Bruna Silva

Hello @Scott Stubbs,

Thank you for reaching out to Atlassian Community!

Just to ensure that I've properly understood this case, apparently, you are using Forms under a Service project (Project settings > Request management > Forms) and want to notify a Microsoft Teams channel when the form is edited in a request. Is that correct?

If so, you can achieve this using an automation rule. In this case, there are two potential triggers you can use:

1. Form Submitted: With this trigger, the rule will run when a form attached to a ticket is submitted. More details can be found here.
2. Field Value Changed: While it's not currently possible to directly trigger an automation rule based on updates to Form fields (as noted in this feature request), you can link a form field to a Jira field and use the Field value changed trigger to monitor changes to that Jira field.

Once you've set up the appropriate trigger and any necessary conditions, you can finally use the Send Microsoft Teams message action to send the notification to your Teams channel.

I hope this helps.