issue fields condition: Can't run component as it requires issue(s) in the content

Question

Facing below error while running the JIRA automation for sending email .

Can't run component as it requires issue(s) in the context. More than likely you have a trigger that doesn't insert issues into the rule chain. e.g. Scheduled rule not running a JQL query. Creating an issue does not put an issue into the context, you have to branch on it to update it.

Bill Sheboy · Answer

Hi @Priyanka Agrawal

You have already created a question for your scenario.  Please stay with that thread so the community can better help:

https://community.atlassian.com/forums/Jira-questions/Automation-logic-help/qaq-p/3016436

Hi @Srinivaas

Did you solve this question yet?

As we cannot see your rule, and based on what you described, your rule is using a Scheduled trigger without any JQL and the rule is attempting to use issues.  You must either add JQL to the trigger or add a branch to issues and move your actions under that branch.

Seeing your rule specifics will help identify the better of the two approaches.

Kind regards,
Bill

Priyanka Agrawal_nef1a1 · Answer

I am getting the same error on running my automation.
Can you help me achieve the below using automations so that I don't get the error.

* When there is an incoming webhook, it creates an issue in a project ABC with type Event and copy the payload data to description.
* Search for issues in project XYZ where cfname = cfname in the payload
*  Add comment to the searched issue in XYZ project.
* Close the Event ticket that was created in ABC in step 1.

Jack Brickey · Answer

Hi @Srinivaas , please share an image of your automation rule. Are you in fact running a schedule trigger?