Using request type name in atomation rules

Alexey Paveliev_pgpak4

Hello community,

I add a static text prefix to summary by using Edit issue action with the value:

• whatever text I add  {{issue.summary}}

Has anyone figured if the name of the request type can also be used as a value?

So if user create a ticket of type "Create new user" with a random summary, the rule would add "Create new user" to that summary

Lucas Knorr

@Alexey Paveliev I want to mention another way of approaching your requirement.

Are you already aware that you can provide default values in a request type? 

 

If you want to stick to your current way. You can use this smart value

{{issue.Request Type.requestType.name}}

to receive the request type name.