Urgent Assistance Needed: Unable to Access My Project

Question

Hello,

I’m experiencing an issue with my project—it is completely inaccessible. When I try to access it, the system enters a loop and displays the following message:

"It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.
If you continue to see this error, raise a support request."

I’ve already subscribed to Jira Standard specifically to access support, but it doesn’t seem to allow me to raise a support request.

Could you please assist me in resolving this issue as soon as possible?

Earl McCutcheon · Answer

Hello @Newsis Sistemas ,

I am reposting this information from your alternate community post at the following link to make sure you see the information:

* https://community.atlassian.com/t5/Jira-questions/Database-Problems/qaq-p/2905984#U2909709

It looks like you were already able to get ahold of our chat team they have transferred your request to our customer advocates team to take a closer look at the account details.

The follow up actions will be addressed in the following support request and I am working on getting you synced up with a advocate now:

* https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3332951

Regards,
Earl

Valerie Knapp_dpp5c6 · Answer

Ah sorry @Trudy P Claspill , I didn't think to check if there were other tickets for this. I don't know if there is a way to mark this as a duplicate to Atlassian.

Trudy P Claspill · Answer

There was a previous post for this that was already escalated.

https://community.atlassian.com/t5/Jira-questions/Database-Problems/qaq-p/2905984