How do I get Issue Report Organization Information in a Service Manager Automation?

Question

I am trying to get a triggerIssue.reporter 's organization information including custom attribute of the organization in a Service Manager Automation, using a combination of Trigger Issue Object, and  Send Web Request actions (unless there is a away to achieve this with Smart Values and there is no need to use the Send Web Request to the Service Manager API?

Tomislav Tobijas · Answer

Hi @Ryan Fisch ,

I think there's no way to currently get that information without using REST API calls/web requests. I would suggest taking a look at the following question and answers: https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-use-the-Organization-detail-fields-in-automation/qaq-p/2551334

There, you can also find a link to the JAC suggestion related to storing information about Organizations.

Cheers,
Tom