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Any tips for ACP-420?

Susanna Babayan

Hi Community!

I'm planning on passing ACP-420 at the end of the year and I wanted to ask if you have any tips for the exam preparation,

Currently I'm reading the Atlassian docs, trying them out on my test instance and then taking some notes, if needed. I practiced a bit on sample questions, but I want to try them out a bit more later.

Anything that can be suggested to concentrate on? Any specific topics that I should focus on?

Any adivce would be welcomed

Comments

Susanna Babayan

oh btw, I've seen this Advice on how to prepare for the ACP-420 certification? but it felt kinda dated...

Kai Krause_xx7uj7

Hello, I studied for the ACP certifications as follows.

First I completed the recommended preparation course
https://university.atlassian.com/student/page/2107991-become-an-effective-jira-service-management-project-admin

Then I downloaded the exam topics. For ACP 420, this is here https://university.atlassian.com/student/page/890656-acp-420-managing-jira-service-projects-for-cloud

And then the weighting from top to bottom.

In the case of ACP 420, first project configuration and then access and permissions.

Of course I tried all of that out, made my own notes, etc.

And read very carefully in the exam and pay attention to keywords like definitely, not, etc. The questions can only differ based on these words.

Good luck.

Kai

Dietmar Doerschlag

Here are my tips:

1. Download the exam content guide. Study the prep course- all of it. Excellent resource.

2. Spin up a sandbox and practice every single topic on a sandbox. Be sure you have configured every aspect of JSM and understand every nuance. Be sure to practice on latest cloud release.

3. Read all documentation you can find on any topic.

4. Join a study group and discuss topics as a group.

5. Write a brain dump of key concepts and memorize them.

6. Focus on personas ... agent vs customer vs admin

7. Watch videos on tips on how to answer questions.... process of elimination, key words, noise etc.

8. Do it in an exam center. Much better. I'd never do it at home. Take the full 3 hours and flag questions for follow up.

The ACP-420 was the most difficult of the 4 certification exams I've written but with diligence you can hit the 60% pass rate. Good luck!

Susan Waldrip

Glad you posted this link, @Susanna Babayan! I agree some of the references are outdated or N/A at this point, but there may be some good advice on this page and its links for some folks, too. It all helps!

Alexis Leites - INCO Soluciones

My recommendation is to study from the official documentation and take the course as a supplement. Many of the topics in that learning path are neither covered nor relevant to the exam.

These sample questions help a lot but do them at the end:

ACP-420 Sample Questions

Susanna Babayan

Hey @Dietmar Doerschlag

Thanks a lot for your comment, it does shed a light on some key parts (even tough I'm worried now since you said it's the most difficult one ahah).

Could you please elaborate for 4. and 7. ? I'm not sure I've heard of those before...

Susanna Babayan

Hey @Kai Krause

Thanks! Sure will be attentive with the keywords!

Susanna Babayan

Hi @Alexis Leites - INCO Soluciones

Thanks for your answer. I'll advance as you suggested

Susanna Babayan

hey @Susan Waldrip

yeah, I thought of collecting everything I could in once post and then question what's new and what's old. made sense to me...

Dietmar Doerschlag

@Susanna Babayan

With respect to 4) We had formed a study group inside our company as several of us worked towards the certifications at the same time. We met frequently to discuss topics, bounce questions and answers from mock exams off each other, and even went as far as writing our own mock exam questions. It really helped. I also lined up a person who had a lot of experience and created a catalogue of topics I needed more clarity on and discussed with that person.

With respect to 7). Here is one helpful video I had watched - https://university.atlassian.com/student/activity/990720-certification-success-panel-webinar?utm_source=community&utm_medium=comarketing&utm_campaign=P:uni-cert-prep*O:university*H:fy23q3*I:aul-webinar*

It was a conversation facilitated by Joanna who oversees the certification writing team at Atlassian. Some of the key tips are:

- watch for noise in a question

- watch for key words in the question such as definetely etc.

- deploy the process of elimination. When I wrote the exams, before I started the clock, I wrote all 60 questions with ABCDE out on the scratch paper and then as I answered teh questions crossed out those that I knew for sure were wrong and then focused on those that I had not eliminated. That technique helped me a lot.

- some of the other topics they discussed is what I had included in my previous post.

As I was studying, I made myself a brain dump of all key concepts, in a 3 page summary, and I read and re-read that over and over again. It was a key to passing.

Bottom line - fear not. With good prep you will pass the exam. The ACP-420 is challenging as it combines topics from the ACP-120 plus of course many topics you will only find in JSM (customer management, organizations, etc.). It was the only cert that I had to write twice and it came down to making sure I had every topic down and I had practiced each and everyone in my own sandbox.

Joanna Thurmann

Greetings community,

Great news. 🎉 Certification Update Alert: Managing Jira Service Projects for Cloud got an overhaul! 🎉

This refresh ensures that this certification stays aligned with the latest features and best practices in Jira Service Management (JSM) on Atlassian Cloud.

Check out exam certification page to see what's being tested, to download the Exam Topics pdf, and start preparing for free.

There are lots of cert prep resources and sample questions. Good luck to everyone!