Getting a whole team to use an app well takes planning, support, and time. You don't have to figure it out alone. Our adoption guides walk you through it with practical steps, tips, and resources, whether you lead a team, take care of the admin side, or champion an app for your colleagues. Find the one that fits your needs…
We just wrapped a Scale and optimize your service desk with AI agents session! In this session, we explored several different AI agent templates found in the space settings of a Jira Service Management space. These agents can help you reduce the amount of time manually managing your service desk, from making sure your…
Get credentialled on the show floor 🏆 ➡️ win swag at Team '26 EU 🤩 Heading to Team '26 Europe in Amsterdam? Here's a reason to swing by the Community booth that goes beyond making friends and swapping high fives and Atlassian app tips: you can walk away with an official Atlassian credential, and a shot at winning some…
We just wrapped a Service Collection in action: From intake to autonomous resolution session! In this session, three Atlassians shared a specific AI use case in a Service Collection app (think Jira Service Management, Customer Service Management, Assets, and Rovo). The AI skills we presented can help customers find…
We just wrapped a SLAs for every team: Configure and monitor service commitments live learning session! We covered how to set up service level agreements (SLAs) in Jira Service Management so your team can set realistic expectations, protect its focus, and measure how well your service process is working. We also looked at…
Thanks for joining us at a Get Started with Rovo session! Here's a recap of the prompting framework we walked through together. Bookmark this, try the framework on your own, and join the discussion to share how you’re creating prompts that help you with your work! The core idea we discussed during the live session is…
We just wrapped a Speed up ticket triage with queues live learning session! We covered how to build and organize queues in Jira Service Management so agents can quickly find and prioritize the right work. We also looked at how AI features help at every stage, from before a request reaches the queue to while agents are…
We just wrapped a Configuring request types: Building the foundation AI depends on live learning session! We covered how to configure request types for your service desk, and why well-structured request types in Jira Service Management matter not just for help seekers, but for the AI features that rely on them. Here’s a…
I recently hit an awkward problem while trying to take an Atlassian certification exam. My Atlassian account was associated with my work identity and therefore subject to corporate SSO/device policies. I couldn't simply move to a personal laptop and use the work identity there, while my corporate laptop had restrictions…
Thanks to everyone who joined the Visualize work across teams session on Plans in Jira on 27 October. We covered the basics, and your questions led us to consider some of the more challenging aspects of cross-team planning: What happens when several teams, different ways of working, and shared people all need to fit into…
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