Managing Jira Service Projects for Cloud certification prep resources

This lesson contains exam hints about defining users, project roles, and permissions, managing customers, organizations and team members. The topics mentioned in this lesson are 16% of the exam. You will also test yourself by doing the sample questions which will give you a hands-on experience and prepare you for various kinds of questions in the exam.

This lesson contains exam hints about troubleshooting queue configuration, configuring SLAs and on-call functionality and enabling and disabling features. The topics mentioned in this lesson are 19% of the exam. You will also test yourself by doing the sample questions which will give you a hands-on experience and prepare you for various kinds of questions in the exam.

This lesson contains exam hints about utilizing assets, managing services, Products and Entitlements using Jira Service Management. The topics mentioned in this lesson are 9% of the exam. You will also test yourself by doing the sample questions which will give you a hands-on experience and prepare you for various kinds of questions in the exam.

This lesson contains exam hints about configuring request types, forms, and managing email requests and workflows.The topics mentioned in this lesson are 21% of the exam. You will also test yourself by doing the sample questions which will give you a hands-on experience and prepare you for various kinds of questions in the exam.

This lesson contains exam hints about configuring the customer portal, virtual agents and troubleshooting notifications and canned responses. The topics mentioned in this lesson are 12% of the exam. You will also test yourself by doing the sample questions which will give you a hands-on experience and prepare you for various kinds of questions in the exam.

This lesson contains exam hints about managing the knowlegde base. The topics mentioned in this lesson are 5% of the exam. You will also test yourself by doing the sample questions which will give you a hands-on experience and prepare you for various kinds of questions in the exam.