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Need help with support ticket - CA-3188453.

I have accidentally requested cancellation of JIRA product. I need to undo it. If the ticket is not addressed in next 24-48 hours, my product will be cancelled by 11th Oct 2024. Need support on priority

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Please help on priority. Otherwise it would be a huge escalation

It shows as Priority level 3, however, it is P0 at my end. Requesting for urgent response

Manoj Kumar Gangwar

Hi @Arpita Tewary Welcome to the community!

As per the attached screenshot, you can click on the Undo Cancellation option so cancel this request.

@Manoj Kumar Gangwar - When I click on undo, I am redirected to raise support ticket section for which I have already raised a ticket.

https://community.atlassian.com/t5/Confluence-questions/Need-help-with-support-ticket-CA-3188453/qaq-p/2831741#U2831760

Manoj Kumar Gangwar

You can raise a P1 ticket with Atlassian on the below link.

https://support.atlassian.com/

I have already done that

https://support.atlassian.com/requests/CA-3188453/

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