Help with Atlassian cloud to cloud migration

Question

Hello, Community!

I am currently encountering a challenge in defining the user migration strategy for a Jira Cloud to Cloud migration. I am seeking assistance from anyone who has relevant experience or resources that could aid me in this process. My objective is to execute a migration that consolidates two distinct Atlassian Cloud instances into a unified instance. More specifically, the platforms involved are Jira Cloud, JSM Cloud, and Confluence Cloud

Below is the issue at hand, with the use of placeholder names for clarity.

Existing Scenario:
Company A has recently acquired Company B, where Company B operates as a sub- domain under Company A within Azure.

Company A utilizes an Atlassian cloud instance, with the identity provider configured to connect through Azure AD using the domain of Company A for SCIM and SSO. For instance, users in Company A include abc@companyA.com and xyz@companyA.com. Each user from both Company A and Company B has a managed account in the Atlassian cloud.

On the other hand, Company B operates on a separate Atlassian cloud instance where users are not linked to Azure AD but instead use native Atlassian accounts. For example, a user in Company B's instance is xyz@companyB.com. This user also has an account in Company A's instance under the primary account - xyz@companyA.com.

Objective:
Our aim is to transfer all data and users from Company B's instance to Company A. Users should be consolidated into Company A's accounts, meaning that xyz@companyB.com should be merged with xyz@companyA.com.

Anyone has experienced/ performed similar migrations? Your help is much appreciated.

Thanks,
Ojase

OpsHub - Enterprise class Integration and Migratio · Answer

Hi @Ojase Emmanuval

The team has already shared workarounds for merging users. Just adding a few more points for a migration:

* Double-check that issue history, comments, and attachments make it over smoothly.
* Consider moving in stages so you can catch any hiccups early and keep things running smoothly.
* Keep an eye on dependencies and relationships between issues to make sure they stay connected.
* If both instances are being actively used, think about syncing data temporarily to keep everything up to date.
* Focus on migrating the most important projects first instead of trying to move everything all at once.

You can explore OpsHub [Atlassian Silver Solution Partner] for smooth data migration between Jira cloud instances. This can also help you to set up the sync with any other tools after data migration.

Hope this helps!

Ojase Emmanuval · Answer

@Robert DaSilva Thanks for your response. We did think about using the datacenter option, but didn't know the Atlassian support can help with the response on MOVE ticket didnt mention anything about that.

Can you please check the following approaches that we are thinking of and let us know which one is best.

Approach 1:

* Onboard all company A users into the source site.

* Bulk update reporter and assignee in source with a Company A user for all company B users

* Bulk update permissions of projects with Company A user

* Do the migration

We are wondering if we can get Atlassian’s help in any of the above steps. Also the above approach is not going to update comment authors and historical data. Is there any possibility to do that update?

Approach 2:

Migrate the source instance to a datacenter instance, update emails of all company B users with corresponding company A user email. Then use JCMA to migrate to target cloud.

Thanks,

Ojase

Robert DaSilva_a432as · Answer

Hi @Ojase Emmanuval ,

As far as I know, Atlassian has no way to "merge" Atlassian accounts. Here's the open feature request, which you can vote on: https://jira.atlassian.com/browse/ID-240

I have had success in the past, working with Atlassian Support, in having them run an internal (undocumented) tool to "move" or otherwise "re-associate" content from one Atlassian Account to another. This has been hit-or-miss in terms of capability and knowledge of this internal tool, and has generally been reserved for "Enterprise" clients.

In a more round-about solution, you could try a double-migration.

* Migrate from Cloud to Data Centre
* Using JCMA on DC, modify all accounts to use the new CompanyA domain, and then migrate data into Cloud

Unfortunately, neither option are simple or straightforward.