I can't recover my password

Felipe Monroy

Hi all, I'm having troubles recovering my password. First of all this is not my account because Atlassian is asking me for an account to post anything, which is sort of pointless for I'm not being able to log in.

I did all the troubleshooting they mention, we have 365 Exchange and Trend and we have checked all the logs and run all the email traces. Emails from Gmail for example are coming through correctly but there's no sign of any Atlassian email.

Any clues? Thanks.

Prachi Bolar

Hello @Felipe Monroy 

Welcome to the Atlassian Community 

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

 

If the you are not part of the suppression list , request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

 

Thank You,

Prachi