Hello
I am trying to reset my password, based on a new org policy change.
However, once click on the send password reset link, i am not getting any email in my mail box.
My email id is valid, spell check is done, there are no rules to block emails.
Hi @TekSecur Admin
This is because your email have been put on supression list by Atlassian to prevent any spam. I've tagged Atlassian, they can remove your address from the list.
Welcome to the Atlassian Community
I understand that you are not receiving emails. I suspect this is due to the email suppression
Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.
We have a community post that can help you to un-suppress emails. Please find the posts below
https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025
https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433
If the you are not part of the suppression list , request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.
Thank You,
Prachi
Hello Prachi
There are two specific users from our team for whom the password reset link isnt working.
1. sanjaya.rao@teksecur.com
2. Kaushik.bhave@teksecur.com
Can you please help here and confirm when their emails are off the list.
Thank You
Hello @TekSecur Admin
As it was suggested by Prachi,please take a look at this article here, where you can unblock these emails from the list.
@TekSecur Admin
Thank you for your reply
Please try unblocking the users as per the article shared, If you still facing issues please reach out https://support.atlassian.com/ so that we can further check the account.
Thank you,
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