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Confluence manage app "Uninstall" disabled

Barış Özer

Hello,

I bought 2 applications from marketplace for Confluence. 30 days free trial. I want to "uninstall" the applications. Please help.

I checked admin.atlassian.com. There is no Uninstall there either. How can I remove it? I don't want to pay fees.

Accepted answers

Kristian Klima_gtcuat

Hi @Barış Özer

You have to unsubscribe first, then uninstall.

Even if you have an active app and paying for it, the uninstall button is grayed out until you remove subscription.

All comments

Kristian Klima_gtcuat

Hi @Barış Özer

You have to unsubscribe first, then uninstall.

Even if you have an active app and paying for it, the uninstall button is grayed out until you remove subscription.

Barış Özer

Hi @Kristian Klima

Where do I cancel my subscription? I couldn't find..

Barış Özer

Hi @Kristian Klima

I cannot cancel the subscription. What should I do?

Kristian Klima_gtcuat

In the Org Admin section, click Billing in the top bar, find the app, click Manage and you should end up in the Manage Subscriptions section.

Find the app, click ... menu and you should see the Delete option.

Davy Jacops

Same problem here.

@Barış Özer. Did you manage to solve this pls?

Buckeye Admin

Same issue here. Did you find the solution?

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