Hi!
I'm the approver in the issue.
The confirmation button is available to me.
But I don't see the request in the jira service desk's approvals.
This task was generated by automation.
If I create task in the project by "create" button or by the form in help center - it's ok
I see all requests.
In order for a request to be available on the portal the Request type field has to have a value. Unless your automation is using the new "Create issue with a request type" the automation cannot set the request type as part of creating the request.
@Igor Titov
A related ticket, this might help. Automation-to-create-issue-and-set-Request-type/qaq-p/1905460
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