How to reactivate a Jira Service Management subscription

Question

We are recieving the message, "Your Jira Service Management subscription has been deactivated" if I try to reactivate i just go round in circles with url after url of how to get to subscription details. Please can someone help details of our account are:

Entitlement number: E-3ZE-564-NQD-PHE
wedobusinessservices.atlassian.net

Trudy P Claspill · Answer

Hello @Jon Holt

Welcome to the Atlassian community.

Was it a paid subscription or a free subscription? If paid, was it being paid monthly or annually?

Have you checked out the answer from the Atlassian Team Member on this post?

https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563

Your billing contacts for the subscription should've received emails prior to the deactivation with an explanation about why the product was going to be deactivated. Do you have that information?

If it was a paid subscription and there was a billing problem, your billing contacts should be able to update the billing information.

You can find more information about managing your subscriptions here:

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

If that is not successful, you can reach out directly to the billing/purchasing/licensing team through this web page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

If you are still struggling after reviewing that information, let us know. We can contact then raise this post to the attention of Atlassian team members.

Nicolas Grossi · Answer

@Jon Holt Welcome! check this thread and contact support.atlassian.com if it is needed.

https://community.atlassian.com/t5/Jira-Service-Management/Reactivated-JIRA-Service-Management-afraid-to-start-billing/qaq-p/2262542