Filter Subscription mail to Assignee

Question

I have a Created a Filter for sending it to Assignee in a Subscription mail daily. But in that Subscription

Recipients can be either personal or a Group, Is it possible to send only to the Assigned users alone.
Note: Only Assigned Users should get only there issues.

I cannot create a Group for each assignee, So is there way possible for it

shib saha · Answer

Hi @Santhosh Raj ,

Please follow below steps to send the list of issues to each assignee.

Use the following JQL search clause (if the due date is due in 7day);

assignee = currentUser() AND resolution is EMPTY

In the JQL add other parameter too to filter the issue

On the same page, click on 'Details' right next to 'Save as' and click on 'New subscription' and then configure how often you want the notification to be sent to you.

When you select "Personal Subscription", only you will receive the emails
You can select the group and it will send email to each user and only their tickets in the email

https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4
https://confluence.atlassian.com/jira064/receiving-search-results-via-email-720416706.html

This way you can achieve the expected result of send only assigned issue to all the assignee.

Note: Create a group in user management directory and add all the assignee in that group.

I hope this will be helpful for you!

Rilwan Ahmed · Answer

Hi @Santhosh Raj ,

Even though you have added the group DL to the assignee field, the jira considers it as a single user.

In the filter subscription, add condition assignee= currentUser() and then add any group to the filter subscription. By this condition, the jira will send emails only to the current assignee and only when with their tickets list in the email.

Alex Koxaras -Relational- · Answer

Hi @Santhosh Raj

Subscriptions don't work like this unfortunately. The best alternative is what @Dave Mathijs proposes which utilizes an automation rule and smart values. However this will cost a "run" each time the rule...runs. And based on your jira plan, you have limited runs. So keep an eye on these runs.