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Not able to login as MFA enabled and lost recovery keys

Opteam Admin

I am org_admin of an org opteamwork-new, we have one more org_admin with mail admin@opteamwork.com for whom MFA was enabled and for some reason recovery key is lost and we can no longer access this account.

Could you please assist in resolving this issue? Also we tried forcing reset of password but the mails are not coming through to admin@opteamwork.com.