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Possibility for Dev to see the Service Desk Ticket

Martin Hirsch

Is it possible for a developer in a software project (no sd agent) to see (and maybe comment) the orignal bug ticket in the servicedesk project?

Found this article, but this doesn't work.

Solved: What does the developer role do in Jira Service De... (atlassian.com)

Accepted answers

John Funk

Hi Martin,

Make sure they are in the Service Desk Team project role. And make sure that project role has the Browse Project permission.

All comments

John Funk

Hi Martin,

Make sure they are in the Service Desk Team project role. And make sure that project role has the Browse Project permission.

Martin Hirsch

The permission. That's it. Thank you.

John Funk

Great! Glad it is working now.

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