Internal notes email notifications being sent to customers

Tania Graham

Hello lovely community, 

I have been made aware that our internal notes in JSM are being sent to customers through email notifications. 

Internal notes are not visible in portal
Customers do not have licenses
They are not members of the Service Desk Team
They are not watchers on the issues

Would you have any ideas on what I am missing to correct this issue?

Mohanraj Thangamuthu

Hello, Good day. Please post this query in JSM community thread as well. https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions