Jira Subscription Cancelled

Question

Greetings,

I started a project on Jira with the free subscription, last month but I received mail on 7 June saying my subscription has been cancelled. I don't quite understand why though.

I'll need an extension till July if possible, please help.

Regards,

Emem

Earl McCutcheon · Answer

Hi @Emem Ekpenyong-Oniru ,

Awesome to hear, I'm glad you got the access and user portion sorted out.

Downgrading to the free license tier is going to be done at  admin.atlassian.com under the billing tab > Manage subscriptions > Change > Select Free > And Confirm

But for a more detailed breakdown, I also recommend that you or anyone else who is trying to accomplish this, check out the following Community post that has a detailed walkthrough with screenshots for the steps as well as a demo video:

* https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188

Regards,
Earl

Emem Ekpenyong-Oniru · Answer

Hi Earl,

Thank you again for your response. I did check and saw that I didn't actually have more than 10 users but I'm unable to locate the "Billing" tab to be able to proceed with returning the system to free license tier.

I'll appreciate further assistance with getting this sorted please.

Cheers,

Emem

Emem Ekpenyong-Oniru · Answer

Hi Earl,

Hm, thanks for the response. I think it will be helpful if there's a prompt asking if I want to add on more than 10 users instead of taking me straight into the paid version. I'm still pretty new to the workings of Atlassian products and didn't realise I had actually added more than 10 users because I had a few issues while adding people.

I will like to extend the free period.

Thanks again.

Emem