Request resolve

Question

Hello, how i can make Automation with this field. When you do "stopped" or "Resolve,Done,Cancel" with  Master incident, all linked incidents get same status? I was maked rule which change status  in progress...accepted.. where don't need write comment field. But where hes is needed i get error, and dont know how to solve this problem.

Need that, this field auto fill (linked issue) when i write in to master ticket ( this field- like its done.)

Mindaugas Ambroza · Answer

Ahh, okay. Forgot this field. Thanks for help :)

Pavol Gočal_66ch29 · Answer

Hello @Mindaugas Ambroza

to change the status of linked issues, check this thread or this one.

And if you need to add comment, you can check this post or this post.

One note: when you add comment to issue, you can set if it should be internal or shared with customer: