Jira not loading via Reverse Proxy

Question

Hey Team,

I'm facing a issue to with my Jira client service setup on a reverse proxy. Only by using a reverse proxy, I'm encountering issue, else its working fine on its original domain, Could anyone lend a help with this? Your assistance would be highly valued!

Warm Regards,
Waleed A.

marc -Collabello--Phase Locked- · Answer

A proxy won't work.  I think the main reason is the TLS termination and the communication with multiple Atlassian domains.

Waleed Ahmed_a6gett · Answer

Yes @marc -Collabello--Phase Locked- 
I do understand that we'll have no need to use reverse proxy, i'm just asking would it be possible in our case as we are using Jira on Cloud and it would be done easily? like after changing the whole big link https://ivolve.atlassian.net/servicedesk/customer/portal/5 to a customized domain of support.ivolve.io

Warm Regards,
Waleed A.

marc -Collabello--Phase Locked- · Answer

Custom domains do not work with proxies.  You need to change your DNS records as instructed by Atlassian.  Once the DNS records have propagated, you can use Jira with your custom domain.