Customer With Invited Status Can Comment On Jira Ticket

Question

Hi Everyone,

I added a customer under organization of Jira service project management, The status is still invited but he is able to comment on project tickets. Also on customer portal under admin , the status is active but last active is unable

Brant Schroeder · Answer

@Eitzaz Haider welcome.  Please accept the answer to help others.

Eitzaz Haider · Answer

Thanks for your info

Brant Schroeder · Answer

@Eitzaz Haider welcome to the Atlassian community

Users can still add comments via email.  If they respond to an issue via email, because they are a request participant on the issue, it will add the comment to the issue.  This does not require them to login to the portal.