Automation comment after assign

Proshkin Kirill

Hello Community.
I use automation with assign and comment rule.
when smb create a ticket on portal, based on one field value I choose an assignee for ticket and than want to leave a comment "{{issue.assignee.displayName}} has been assigned this ticket."

But when I create an issue, comment rule doesn't work correct, it shows me only "has been assigned this ticket." , without {{issue.assignee.displayName}} value.

Also if I create another rule where I create a comment after trigger "Issue created" than create a comment, I have the same problem, no value for {{issue.assignee.displayName}}

 

Kalyan Sattaluri_iinm1n

Hello @Proshkin Kirill 

Please add a refetch action before your comment. In fact add 2.

Its a race condition where when comment action is being executed and system hasnt had time to update the DB yet of assignee name.