Clone issue Error creating issue Severity is required. (customfield_10105)

Question

Hi Community,
I am getting this error while cloning an issue from service management to jira software.
The issue type is "incident". I tried removing the severity field from the jira software project but still I'm getting this error. 
Can you please share a solution for the same?

John Funk · Accepted Answer

Hi Vansh,

The Severity field is probably marked Required in the Field Configuration used by the project.

Sebastian Krzewiński · Accepted Answer

Hi @Vansh Jain

What do you mean by saying "I tried removing the severity field from the jira software project"? Did you remove it from screens only?

Error message said that you have set Severity field as required. It can be set on workflow transition (Create transition) or in Field configuration. Please check those places.

2nd question - how do you cloning issue? by standard Jira feature?

Regards,
Seba