Jira automation not pulling a list of subtasks in email

Sydney Liao

Dear community, 

 

I want to have an automation to send an email reminder to myself with a list of outstanding subtasks. 

 

So far I have: 

1. When: Schedule -> every day at 9:00 AM

2. Then: Lookup issues, JQL:

issuetype = Sub-Task AND assignee = "SL" AND status = "WIP"

3. And: Send email. Body of the email is as follows: 

 

Below is a list of all the subtasks awaiting your input:

{{#lookupIssues}}

🔑 <b>Ticket key</b>: <a href="{{url}}">{{key}}</a>
📝 <b>Ticket summary</b>: {{summary}}

{{/}}

In my test, the email did send and the intro text was included, but the list is blank. The Lookup issues action did return 5 results when validating query though. 

 

I have a similar automation set up in another project to email a list of issues matching a JQL where I used the identical email template and it does work there. I wonder whether it's because the list of issues I'm trying to pull here are subtasks...

 

Any help is appreciated! 

 

Jack Brickey

For this use case would a filter subscription not be preferred? Simple and does not chew up automation limits.