Updating the Due Date of the Tasks

Deniel Danielyan

Dear Community,

We've definitely all worked with the simple ToDo, In Progress, Waiting (For Customer, For something...), Test, Done Status structure. However, I am very careful with due dates and tracking tasks, and I want to do the following.

Whenever one of the tasks is updated to the status "Waiting", I want the Due Date to update its value, to however long the waiting status was changed, for example, if the Due Date was tomorrow which is 11/14/23 and I changed it to Status "Waiting" for 2 days, I want the due Date to change to 11/16/23, and same for hours, months, etc.

I tried Jira Automations, but I can't seem to figure it out.

I think a lot of people would find this helpful

 

Thanks in advance!

Muhammad Moazzam Hassan

For this, you have to create one SLA Time which starts counting when the issue transitions to Waiting status and once the issue transitions back to another status you can get the time spent on that status and then you can use the smart values to add days in due date.

For e.g SLA started when issue transition to status Waiting then it transition to In Progress then the rule will trigger and get the elapsed time which you can use to add in Due Date, but note that you can only add days in due date not minutes and Hours.