Hello,
I have automations configured to send emails for various reasons. I would like this email to come from our service desk email address. The current setting is automation@mysite.atlassian. This causes the email to appear as external. I already have our service desk email configured as a custom email and it's working to receive emails.
Hello @Kurtis
It seems like changing "from mail" is not an option for jira cloud. You can look at this old tickets
https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Change-sender-info-when-using-Automation-for-JIRA-to-send-emails/qaq-p/630938
https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-change-the-FROM-field-in-automation-email/qaq-p/1490919
Best,
Ezgi
Shucks. Thank you for locating those either posts.
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