Migration of JIRA Cloud to another Cloud

Question

Hi There,

One of our client who was using JIRA Software Cloud has completed Phase 1 project implementation and wish to migrate the current JIRA Cloud backup in their own JIRA Cloud which they are using internally.

To do so, we directed them to first do a backup and download the JIRA data and then do migration activity to their JIRA instance.

Client has raised concern that the file size backup took too much time however got successfully backed-up. Later they started getting error while downloading the same. Please advise way to complete this activity.

Further, our client is also looking for support to migrate the data from one cloud instance to their own cloud instance. Please advise at the earliest.

Few more information -

1) Backup file size is 257GB.

2) While downloading client is able to download maximum 20GB, thereafter it does not work. On top of that it, client also confirmed that they don't see any error on the screen.

Regards

Santosh Prajapati

+91 9768018362

Vish Reddy {Revyz} · Answer

Hi @Santosh Prajapati

I responded back to your query on the other thread - reference the following posts:

https://community.atlassian.com/t5/Jira-discussions/Backup/td-p/2519325

https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-can-i-copy-a-project-from-one-supplier-s-Jira-to-my-company/qaq-p/2519982

Thanks

Vish

Ash Yadav · Answer

Hi @Santosh Prajapati

Are you performing a Cloud-to-Cloud migration or just downloading the data and then importing it into another site?

The latter may not be the best way to approach this because as you've mentioned, the backup is quite large and your client has difficulty uploading that much data.

There are some soft-limits for cloud-to-cloud migration which can be found here:

Soft limits for cloud-to-cloud migration for Jira | Atlassian Support

I would recommend starting with this KB if you haven't already:

Perform a cloud-to-cloud migration for Jira | Atlassian Support

Kind Regards,

Ash