How to select a list through a Radio Button?

Question

Hello everyone,

I'm new to this world and I'm facing some issues. I wanted to set up automation as follows:

When the customer selects option (A) via a Radio Button, a cascading list should appear. And if they select option (B), another list with additional information within it should appear for the customer to choose from. I managed to create this only by sending forms to the customer externally. The downside of this format is that the customer has already opened the ticket but needs to fill out the form once the ticket is already open. Is it possible to achieve this type of automation?

Thank you in advance!

Fernando Eugênio da Silva · Answer

@Jonathan Ribeiro , Welcome to the Atlassian Community!

Unfortunately is not possible apply this using Automation.

The explanation is because automation rules works always after an complet event and doesn't have the function to manipulate fields while the user are selecting themselves.

To make fields appear or disappear after a field value choice you really need to use Forms.

What you can try is turn this form editable for the user fill your fields even after issue created, considering you're using Jira Service Management Portal as user interface to create tickets. See more here: About form settings | Jira Service Management Cloud | Atlassian Support

Hope this helps you