Add label to parent issue when subtask is created and resolved

Brenton Rose

Good afternoon,

I am trying to create a rule that automatically applies a label to a parent issue when a subtask is created. I then would like to remove that label when the subtask is resolved. Here is an example.

We service an inventory indexing product. There are times when the issue that arises require an escalation to our dev team for a "reconfigure". This means the dev teams need to alter the indexing scripts to address the issue and re-run the indexing. This team sits outside of the client facing team so the process of adding a sub task for them appears to be the fix workflow.

In order to support these types of escalations our client facing team creates a sub-task from the original ticket. We are having difficulty "seeing" which tickets are sitting in the que waiting on the sub task to be completed. 

Our thought was to add a label to the parent issue called "Pending Dev Review" when the sub task is created. Then inversely when the sub task is resolved trigger an email to the creator of the sub task (I think this part is self-explanatory) but then also removing the label that had been applied to the parent ticket when the sub task is created.

Can anyone point me in the right direction or have thoughts on how to identify these issues better?

Trudy P Claspill

Hello @Brenton Rose 

Yes, you could do this with automation to add and remove a label from the parent issue.

You would need one rule for when the subtask is created, and a second rule for when the subtask is completed.

Here is an example of the rule when the subtask is created.

The trick here is making sure you subtask has unique identifiers so that this is done only for those subtasks that are created for the dev team. Do you have such an identifier on those subtasks? Whatever you use, you would add another condition (or make the Condition check multiple things) to check for that also.

Notice in the Edit Issue action you can click on the ... button to the left of the value entry field and choose the ADDREMOVE option. That is what you would use to add the specific label in the first rule, then remove the specific label in the second rule.