how to to sync comments in jira service management and software.and if its go from software then put as internal comment in jira service management, if tag the user, then public
Hi @Viktoria Soldatova
Welcome to the community.
You can simply use Automation feature (from Project Settings -> Automation).
When comment added to software project, copy the comment to linked JSW issue.
There are lots of existing threads, please take a look.
@Tansu Akdeniz yes, I use exactly this one. )but it does not work when I comment software and in advanced compare contains @ the rule should create external commet in servise managment. but nothis is happened.and work log say as Done
Hi @Viktoria SoldatovaAutomation might be the best solution in this case but another way to synchronize comments between two projects or even two instances might be using a 3rd party app.The one developed by my team Issue Sync Pro is free and lets you create comments automatically and keep them updated also when their values change. In the case of JSM projects, you can choose between internal and public comments.If that sounds interesting, feel free to try the app or book a demo session.Best regards,Kasia
Hi,
This is Majid @ Exalate.
The two approaches presented here would be the way to go i.e. automation rules (if your source and target projects are on the same Jira instance) and an integration app (in case they are on same or different systems). If you decide to go with the latter, please check out Exalate - the only decentralized integration solution out there.
Hope it helps.
Thanks
Majid
@Viktoria Soldatova, I usually use log actions to debug my automation rules.
In your case, you could e.g. add a log action right before the comment on issue action to check whether this branch gets executed correctly.
@Matthias Gaiser _K15t_ could you be more specific please, I`m not really get you
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