Leave automated comment of URL to linked issue

Adrienne Sluss

Hello,

There are some scenarios where we need to escalate requests to other service desks. In those cases, we would complete some up-front investigation in service desk 1 and then create a separate ticket in service desk 2 if it needs to be escalated.

I have created an automation that will generate the ticket in service desk 2 with the applicable information, but I want to automatically leave a comment on the ticket for service desk 1 that alerts the reporter to follow the ticket at the service desk 2 ticket URL. (The reporter will have access to both projects.)

Is this possible?

Mark Segall

Hi @Adrienne Sluss and welcome to the community!

First, in the Rule Details you'll need to ensure your project scope is set to multiple projects.  You don't need this setting when creating an issue on another project, but any subsequent actions like adding a comment will require this.

Now that you've settled that, you would update your rule to include the following:

• BRANCH (Most Recently Created Issue)
  • ACTION: Add Comment
    Your comment body could look something like this:
    
    • This ticket was spawned by {{triggerIssue}}