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Automation not triggering on adding watchers

Nagarjuna Busireddypally

Hello,

I have encountered a strange situation in automation, hoping to find the solution here

We are having below automation rule which is working fine and now we need to have another rule

Like When field named Business line (Drop down field with some values) updates with values and Promotion market (APAC) (Drop down field with some values) updates automatically some watchers should be added.

If business line field set to "A" and Promotion market (APAC) set to "B" abc user should be added to watchers, Rule should run everytime Business line field updates

We tried approach like
a) When field value changes for business line

b) Condition promotion market Apac equals "B"

c) Business line equals "A"

Mange watchers action to add ABC user

However rule is not triggering please help

We need to have both the rules

Accepted answers

All comments

Jens Schumacher - Released_so

Are there any hints in the audit logs for the automation rule?

Bill Sheboy

Hi @Nagarjuna Busireddypally

You posted an image for your rule for issue create and not the rule for the change to the Business Line field. Would you please post an image of that complete rule? Thanks!