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Unable to find the automation or post function for adding watchers on my project to disable it

Vamsi Krishna Panthulu

I am using a service management project for my team. For every ticket that gets created, our team DL gets added as watcher on the ticket. I believe this was setup by admins before my time and i want to remove this automatic addition of watcher now.

I have checked the automation rules at project and global level and could not find anything.

I have checked the first transition in workflow "Create" for post functions but could not find anything for this.

What else can i check ? Is there anything else that i can check to find where this automation or rule has been setup and disable ?

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Dan Breyen

Hi @Vamsi Krishna Panthulu I found the JSM REST API calls for Watchers. Was this what you are looking for? Issue Watcher API

Vamsi Krishna Panthulu

hey @Dan Breyen this link looks like it will help me find the watchers.

I currently know who the watchers are. I am trying to find the configuration which is adding these watchers automatically to the ticket so that i can disable it. Correct me if needed plz.

Dan Breyen

Ahh,. Check out this community article. Are the tickets that everyone is getting notifications on all being submitted from your organization? I wonder if this is turned on for your site: restrict customers

Bill Sheboy

Hi @Vamsi Krishna Panthulu

Please look at an example issue and view the history. That may show what/who is adding the watcher.

Kind regards,
Bill

Vamsi Krishna Panthulu

I have checked the history but it does not record anything about adding a watcher there unfortunately.

Bill Sheboy

That may indicate the watcher is added during issue creation. What is creating the items: manual, a rule, another process, etc.?

Vamsi Krishna Panthulu

it happens with tickets created manually as well as a integration job with service now.

I have checked the create transition and could not see any post functions that would be adding this watcher.

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