Help with automation

Question

Hello,

Need help with my automation. Have configured SLA calendar:

Created automation:

Theoretically this automation should send emails if issue was created  after business hours, however:

So anyone have any ideas why my automation does not work correctly?

Kateryna_v_SaaSJet_ · Answer

Hi @Ernestas Nikiforovas

You should try to do what Karim ABO HASHISH already wrote, but as an alternative, you can set up SLA in a more user-friendly interface for new users with the SLA Time and Report for Jira add-on.

Creating a new calendar with Non-working hours and weekends will be easier. In our case, you can set it as 24/7 work hours with a break from 8 AM to 6 PM.

Select this "Out of work hours" Calendar in the SLA configuration and set the SLA goal with the "Notify..." action. The SLA will count exactly according to the calendar on your Non-working hours and days and send a notification in time that you put as a trigger in SLA goal.

There is currently a 30-day trial period, so it won't cost you anything to try the app.

Karim ABO HASHISH · Answer

hi @Ernestas Nikiforovas

Welcome to the community.

To make it Simple, Each SLA Corresponds to a customfield. in order to achieve your goal please follow the below steps.

* You need first to get the customfield id that is mapped to your out of busines hours SLA. you can achieve that using JIRA REST APIshttps://your-site-name.atlassian.net/rest/api/latest/issue/Putyourissuekey

You should find it as below

* For The Automation Rule Condition, please use the advanced compare function to check if {{issue.customfield_putyourfieldidhere.ongoingCycle.withinCalendarHours}} is true.

* Publish and Test your Rule.

Good Luck and let me know how it went for you.

Cheers,

Karim