About automatic assigne

Barış Özer

Hello,

As in the picture;

In some projects, when "reporter" is sentryintegration@gozendigital.com, I want "assignee" to be the person I want.

When the reporter is "sentry" after the ticket is received, "assignee" will be metin.sunbul in the example GSS-Gohub project.

How can we automate?

Walter Buggenhout

Hi @Barış Özer,

A setup like this should do the trick:

The condition (the second step in the rule) is a Field Value condition on reporter. In steps 2 and 3, just replace the reporter and assignee with the values you need.

Hope this helps!