Merged pull request in Bitbucket no longer transitions Jira ticket to done

Question

I have an automation rule set up so that when a pull request in a Jira ticket is merged, the ticket is transitioned to done automatically.

This has worked fine for years but this week it stopped working.

I have checked the communication between Bitbucket and Jira and that's still as it was.

Checked the rule itself and it's exactly as I originally set it.

What changed this week to break this functionality?

Andy Heinzer · Answer

I found a few other reports of this behavior recently.  We have created a new bug to track this over in https://jira.atlassian.com/browse/AUTO-666

I would encourage site-admins of paid plan sites create a support ticket in regards to this over in https://support.atlassian.com/contact

This will help us to identify the impacted customers and better prioritize a fix for this.

Thanks

Andy

Patricia Francezi_iDev_ · Answer

Hi @tineyi

To help you, we will need details from the audit log.

Waiting on for screen shots and errors you get for your automation