I have a JIra project called incident, the required infomation needed is a summary,reporter, and p

Question

I have a JIra project called incident, the required infomation needed to create an incident using this project are

* summary,reporter, and priority.

When folks use this incident project our incident management tool creates a slack channel.

We now have a need to create tickets in another project called Health based on some questions I want to incorporate in the incident project.

Is it possible to create some sort of questionnaire in the incident project?

Example

Still require the following for incident ticket creation

summary,reporter, and priority

But now add 2 questions

Question 1

If answer is yes then open Incident ticket also open Health ticket

If no just open incident ticket

Question 2

If answer is yes then open Incident ticket also open  ticket

If no just open incident ticket

Teresa_DevSamurai · Answer

Yes, it is possible to create a questionnaire in the incident project by custom fields and automation rules.

1.  Create two custom fields in the incident project

2. Create an automation rule in Jira, when an incident ticket is created and checks the values of the two custom fields

For example: if the answer to question 1 is "Yes", the automation rule can create a ticket in the Health project and link it to the incident ticket

Note: You can use Jira's built-in automation capabilities or use a third-party automation tool like Zapier or IFTTT to set up this automation rule

Hope it can help you,

Regards

Jens Schumacher - Released_so · Answer

Hi @Anthony Martinez

It's fairly straight forward to achieve what you are looking to do with Jira automation.

Since the incident ticket always gets created, you can:

* Use the "issue created" trigger to kick off the automation.  
* Check the values of the additional fields.* If true, create the additional ticket.

Cheers,
Jens

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