Can we create a condition to override a required field?

Question

Hello,

We made the "Time Spend" field required for some of the JSM projects. However we would like "Time Spend" field to be not required if the assignee logs their time before they resolve their issue/s. Is there a way to do that? Thank you.

Jack Brickey · Accepted Answer

Maybe consider using workflow Condition/Validators instead of making it Required all the time.

Joseph Chung Yin · Accepted Answer

@Elif Alverson -

Hi Elif:

I would agreed with what @Jack Brickey stated.  You need to customize your WF to accomplish your goal.  Please note that if it is via the WF, then the validators setup is fired at issue transition event or at issue creation event.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.