Automate the creation of customer request types

Question

Hey guys,

Currently, in our company we have a giant service catalog. And manual management (create/update/delete), ends up consuming a lot of time and some human errors. In order to optimize this management, it would be ideal if we could create an automation that would give each team autonomy to manage their own customer request types.

The ideal solution would be to be able to use the jira API, however I only found one end point to create the type, but I needed another end point to create the fields and make the form appear in the portal after creating it.

Is there any way to be able to do this with the API?

If not, what other approach could I take to automate this?

Thanks

José Lousada · Answer

Hi @Joy Chiu

After a quick look, I think this API is for creating fields in issues, but that will not appear in the forms in the request type for service desk portal that create those issues.

In reality, we need to be able to create/update forms in the request type for service desk portal, and then the issues created from these forms have the same fields.

We would like to make the changes in the following forms returned by this end point:
https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-get

Do you think it is possible?

Thanks

José Lousada · Answer

Hi @Joy Chiu ,

Very nice, I will test it, and let you know if it worked well for my scenery.

Thank you very much.

Joy Chiu · Answer

Hi @José Lousada

Try this api to create fields.

Back to automation, you can use send web request action to create type and fields. Hope this helps.

Cheers,

Joy <Automation for Jira>