Incident triggers ticket creation in Jira in other organization

Jan Zywczak_zmnpgz

Is this possible - if yes, how - to trigger ticket creation in the different organization, our client, when we are facing incident in our service. Is this also possible to close that ticket when the incident is also closed.

In general is this possible to build an automation between two different organizations of different customers?

Fernando Eugênio da Silva

@Jan Zywczak , Welcome to the Atlassian Community!

Yes, it is possible.

You'll do this using Jira Automation's WEB REQUEST submissions, following the Jira Cloud REST API documentation.

You will be able to define when an incident is created in environment A, a WEB REQUEST is automatically sent, creating an equal incident in environment B.

From there you can handle transition and comment actions also using REST API and equivalent documentation.

You will find details of this at the following link: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/

Regards,

Fernando