How to setup automation that only affects the service management ticket and not the dev tickets?

Elisabeth Gie_am1w9g

Hi All

I am trying to set up some automation between my development project and my service management project but I'm not sure if I'm doing it correctly.

Context:

I have a service desk where customers can log product ideas or suggestions. Those get cloned to the development project when they are ready to be developed. 

What I want to do:

I want to setup automation so that when the status on the Dev ticket changes, it should auto update the status or comment on the service desk ticket. Similarly when a certain comment is added to the dev ticket, it should be auto copied to the service desk ticket.

The problem:

I'm not sure how to set this rule up without affecting the development project. I initially set it up to be based on the Clones / Cloned by but other dev tickets are cloned as well so I don't want to auto update any other dev tickets and I'm worried that by setting up the rule that way, I create a lot of unnecessary comments on the other cloned dev tickets.

 

Does anyone have a suggestion on how to set this rule up please?

Charlie Misonne

Hi! Welcome to the Atlassian Community.

If you don't want to affect any issues in the DEV project you could simply put a condition in the automation rule flow.
In the related issue branch add a condition on project = service desk project.

I think this should do the trick.