Jira Automation - Close child tickets

Question

Hello all

I want to make automation for automatically close all tickets linked to parent incident.

But, i have always an error "Spécifiez la Resolution (name) au format de chaîne (resolution)".

Can you please help me on this error ?

Thank you for your help.

jherman · Answer

Hello

Thank for your reply.

It seems to be the same problem indeed.
And still no solution?

However, closing child tickets when the parent is closed is a basic function in a ticket tool.  And especially in terms of ITIL.

Thank you

Regards

jherman · Answer

Hello

Thank for your help.

I have same error with this modification :

Thank you

Regards

Bill Sheboy · Answer

Hi @jherman

Are you trying to set the resolution with automation for Jira Service Management?  If so, I believe that is not currently possible, per this open suggestion: https://jira.atlassian.com/browse/JSDCLOUD-3701

Kind regards,
Bill