Not receiving email notifications in Jira

Jess Nark Paloma

Hi,

Good day! 

Kirby Glad didn't receive any email notification from Jira every time someone will mentioned him in the comment in a Jira ticket.

Here's Kirby's email address: kglad@kryteriononline.com

Here's what I did so far:
-  go to this link: https://kryterion.atlassian.net/secure/ViewPersonalSettings.jspa
- Once done, go to under email notifications for issue activity and set it
as “send me email notifications”, check those boxes below and save changes.
- check the following:
- you're watching the issue
- you're the reporter
- you're the assignee for the issue
- someone mentions you
(Kirby said this is the same settings before reaching out to me)

- Troubleshoot notifications in Jira
https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

- watch your issues and inherit from global
https://community.atlassian.com/t5/Jira-Core-Server-questions/watch-your-issues-and-inherit-from-global/qaq-p/1177092#:~:text=Inherit%20from%20global%20settings%20actually,by%20default%20set%20to%20Yes.

- Unblocking Office365 emails for Atlassian Cloud
https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

- Direct link to create a rule in Office 365:
https://admin.exchange.microsoft.com/#/transportrules

- just FYI, we are both site admins

I saw this:

Maybe someone can do what Daniel did to Jim's email address?

Thank you.

Best regards,
Jess

Trudy P Claspill

Hello @Jess Nark Paloma 

You should reach out directly to Atlassian Support by opening a support ticket to get that cleared up.

https://support.atlassian.com/contact/

This is a user community. Atlassian Team members often participate, but this is not the preferred method to try to contact Atlassian support.