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Auto resolve the main Issue when linked Issues are resolved

Elif Alverson_voegli

Hello, I am trying to auto resolve the main issue when the linked (blocked by) issues are resolved. I came up with this automation below. It seems like nothing happens when I change the linked issues state to done. The main issue is still in submitted state. Any suggestions will be appreciated.

Screen Shot 2022-08-16 at 12.55.55 PM.png

Accepted answers

John Funk

Hi Elif,

What do you mean it does not work? Is there an error? Can you share the audit log?

All comments

John Funk

Hi Elif,

What do you mean it does not work? Is there an error? Can you share the audit log?

Elif Alverson_voegli

@John Funk , when I transition the linked issues to state: done ; the main issue's state does not change. Nothing happens.

Screen Shot 2022-08-16 at 1.14.34 PM.png

John Funk

Can you show the actual audit log?

Bill Sheboy

Hi @Elif Alverson

Yes, and to John' question...

In the audit log, please expand some of the details sections with "Show more" and post that image. That will indicate which steps in the rule processed, or not. Thanks!

My hypothesis: your JQL conditions on the Summary field are not matching as you expect.

Kind regards,
Bill

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