Hello,
one of our users does not get any e-mails from jira.What we did so far:
1. Delete the account
2. Change the e-mail address -> worked with another e-mail adress
3. Checked exchange only, no e-mail has ever been received from the mailbox
4. Checked outlook rules additionally
5. Checked the system and user config for notifications
I really think that no e-mails are sent from this instance to the respective user.
Current workaround -> Sending mails to another e-mail address and forwarding them.
Can someone please help us. I found some scenarios where the supported checked the outgoing mails:
https://community.atlassian.com/t5/Jira-Software-questions/Not-receiving-email-notifications/qaq-p/1672564
https://community.atlassian.com/t5/Jira-Software-questions/Not-receiving-email-notifications/qaq-p/1920641
Hi @Fabian Weber - Did you ever get this resolved?
It looks like you're new here. Sign in or register to get started.
