How to automate a rule if the email body starts with a particular text

Omair Alvi

Need help in how to create an automation rule for Jira Service management when an email comes starts with a particular text in the body of email (not on the subject)

Example: 

if email starts with 

"Dear ABC 

 please help me with this request

"

So I want to create a rule that the ticket get assigned to based on Dear ABC of the email

 

Thanks

 

 

Matt Budnyj_ye2b8f

Hi @Omair Alvi , you should be able to do this using the issue fields condition in Automation. Select the Description field and 'starts with' condition as shown below...